Author: Marcia Bent

Restaurant Survey 2011—2012

The Restaurant Survey was conducted by the Centre for Tourism and Policy Research (CTPR) to satisfy the need for a scientific study to assess and rank the quality of fine dining restaurants in Jamaica. The data was provided by 620 diners in 31 participating restaurants in Kingston and Montego Bay throughout the period of August 2011 and August 2012. The Restaurant Survey focuses on fine dining restaurants. A fine dining restaurant is “a restaurant that offers diners an elegant ambience with quality products (including food and drink) and services.”
Diners were asked to rate their experiences on a scale of 1 – 5 on the questionnaires used for the study (1 being the lowest and 5 being the highest possible value) based on five categories. These categories are value for money, quality of food, customer service, décor / ambience and best fine dining restaurant. The results of the survey are as follows:

Gender

Ages of the diners

The top five restaurants for each of the five categories tested are as follows:
Value for Money
In Kingston	In Montego Bay
1. Starapples	1. House Boat Grill
2. The Terrace	2. Dragon Court
3. Dragon Court	3. Cascade
4. Canton	4. Akbar
5. Gaucho’s Grill	5. Kit Kat
Quality of Food
In Kingston	In Montego Bay
1. Canton	1. Mystic Indian
2. Dragon Court	2. Pier One
3. Tamarind Indian Cuisine	3. Marguerite’s
4. Gaucho’s Grill	4. Robin’s Prime Steak
5. Jade Garden	5. Home style

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Customer Service
In Kingston	In Montego Bay
1. Dragon Court	1. Mystic Indian
2. Jade Garden	2. Pier One
3. Canton	3. Marguerite’s
4. Tamarind Indian Cuisine	4. Robin’s Prime Steak House
5. Gaucho’s Grill	5. Home Style
Décor / Ambience
In Kingston	In Montego Bay
1. Jade Gardens	1. House Boat Grill
2. Gaucho’s Grill	2. The Pelican
3. Tamarind Indian Cuisine	3. Mystic Indian
4. Dragon Court	4. Robin’s Prime Steak House
5. The Terrace	5. Pier One

Best Fine Dining Restaurant
In Kingston	In Montego Bay
1. Dragon Court	1. Mystic Indian
2. Canton	2. House Boat Grill
3. Jade Gardens	3. Pier One
4. Gaucho’s Grill	4. The Pelican
5. The Terrace	5. Akbar

To read the entire Restaurant Survey Report, please visit our website at: http://myspot.mona.uwi.edu/ctpr/contact
Or visit us at: The Centre for Tourism and Policy Research,
on 3rd Floor, The Faculty of Law Building, The University of the West Indies, Mona Campus, Kingston 7.

The Centre for Tourism and Policy Research (CTPR) is located at the University of the West Indies (Mona). It aims to advance research and training in tourism, and other developmental policy in Jamaica and wider Caribbean. It is the home of one of two chairs sponsored by Grace Kennedy Foundation - the Carlton Alexander Chair in Management Studies - from where it derives most of its funding for research.

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