The Staff of the Office of Student Services & Development recognizes that they exist primarily to serve students. They may not always be able to provide you with everything you want; however, you will be treated in a manner consistent with the following Service Creed.

Students can expect:

• To be addressed and treated in a respectful, efficient and courteous manner.
• To receive answers to questions or be directed to someone who can provide the answer.
• To be encouraged to advocate for themselves, but to receive help from Student Services staff if issues are not addressed in an appropriate manner.

Student Services will:

• Appreciate diversity of our community and will give fair and equitable treatment to all.
• Value your input and respect your opinion.
• Work to help you have a positive experience at the University of the West Indies, Mona.