Quality Service Management

Course Code: 
MGMT3069

Quality service management introduces students to the strategies and techniques that will lead to effective management of services.  The course is designed to be a highly experiential one in which students will study the performance of service organizations as well as their response to that performance.  Students who take this course will be exposed to knowledge about the best practices of local and international service organizations, the human resource practices that will lead to effective service delivery and the design of effective service organizations.

Semester: 
Semester 1
Semester 2
Pre-Requisites: 
MGMT2008
Department: 
Mona School of Business and Management