Anne Crick
Organizational Management
Quality Service Management
Organizational Theory & Design
Human Resource Management
Organizational Culture and its Impact on Organizational Performance
Emotional and Aesthetic Labour in Service Organizations
Factors that Influence the Performance of Service in Tourism and Hospitality
Member Human Resource Management Association of Jamaica (HRMAJ)
Member Jamaica Customer Service Association (JACSA)
Member, Board of Directors Jamaica Money Market Brokers (JMMB)
Member, Board of Studies, College of Insurance and Professional Studies (CIPS)
Crick, A.P. (2011). New Third Places: Opportunities and Challenges. International Journal of Culture, Tourism and Hospitality Research 5, 1
Crick, A.P. (2011). Hospitality Quality- New Directions and New Challenges International Journal of Contemporary Hospitality Management, 23, 4, 463-478 (with Andrew Spencer)
Crick, A.P. (2007). No Plantation Work Here: Contemporary HR Practices in Caribbean Hotels. International Journal of Contemporary Hospitality Management, 20, 1, 79-89
Crick, A.P. (2007). McDonaldization, Mass customization and Customization: An Analysis of Jamaica’s All-Inclusive Hotel Sector. Ideaz, 6, 22-41 (with Archibald Campbell)
Crick, A.P. (2007). Managing Service Workers: Exploratory Insights from a Sample of Jamaican Service Organizations. Journal of Eastern Caribbean Studies, 32, 8, 1-24
Book Chapters
Cowell, N., Crick, A. & Martin, R. (2007). Ethics at the workplace: A survey of ethical propensities of UWI students and HRM Professionals. In N.M. Cowell, A. Campbell, G. Chen, S. Moore (Eds.). Ethical Perspectives for Caribbean Business. Kingston: Arawak Publications, pp.229-60
Crick, A.P. (2006). EP/Small Hotels: Prospects for the future. In K. Hall & R. Holding (Eds.). Tourism: The driver of change in the Jamaican economy? Kingston: Ian Randle Publishers, pp. 71-91
As a trained trainer and facilitator, I bring those skills to my teaching. I like to ask my students questions so that they can reflect on the world around them rather than simply learn a list of facts. I believe that the average group of adult learners has tremendous wisdom, knowledge and insights within them and it is my job to tease them out so that we can all benefit. My research reflects questions that I ask myself, and they are always practical questions about how we can resolve issues that confront managers every day. Questions that I have asked in the past are for example “Why don’t they smile?” when I see sulky service personnel or “What does professional mean?” when managers tell me that it is an important hiring characteristic. The answers are seldom simple but they are usually interesting.
